High quality support for a digital product is considered as one of the most important parts when it comes to purchasing piece of software. Here at WPBakery we take support really seriously and have a dedicated support team and platform available for our customers in order to help them deal with problems they are facing or answer questions so they do not have to spend their time on thinking about stuff they should not be worried about.
WPBakery has a strict standards for our support that results in friendly and highly competent staff members solving support tickets on daily basis in the possibly short time frame. You do not have to wait days and days to get your problems solved. It takes 1.5h in average to get first response on your initial support ticket and by 80% this will be the answer that will solve your problems instantly. Moreover – in case of emergency everyone here at WPBakery is trained to quickly join support team and handle support tickets on their own. Such approach takes us closer to our customers and understanding of what they are really looking for to develop product they will surely love.